Legal information
Privacy notice
Last updated: 9 August 2026
Do not submit identifiable service-user information, safeguarding details, clinical records or other confidential care information through the website form.
1. Who is responsible for your information?
Kpodo Care Governance is the trading name of Charles Kpodo, a sole trader in England and Wales. For data protection enquiries, email charleskpodo@yahoo.co.uk.
Business contact location: Hertfordshire, United Kingdom. A full correspondence address is provided in engagement documentation or on reasonable request.
2. Information collected through this website
The enquiry form collects your name, work email address, organisation, service type and the high-level reason for your enquiry. Technical hosting logs may also record standard information such as IP address, browser type and the time of access.
3. Why the information is used
- To respond to enquiries and arrange introductory conversations.
- To decide whether a requested service is suitable and within scope.
- To prepare, administer and retain records of a potential or active engagement.
- To meet legal, tax, insurance and professional obligations.
- To maintain the security and proper operation of the website.
4. Lawful bases
Information is generally processed because it is necessary to take steps at your request before entering a contract, to perform a contract, to meet legal obligations, or for legitimate interests in operating and protecting the consultancy. Where special-category information is unexpectedly received, it will be minimised, securely handled and deleted or returned where it is not necessary.
5. Confidential and care information
The public website and ordinary email enquiry route are not approved methods for transferring care records or special-category personal data. Secure transfer arrangements will be agreed separately after scoping and before evidence is supplied.
6. Sharing information
Information may be shared with service providers that support secure hosting, email, document storage, accounting, insurance or professional advice, only where necessary and subject to appropriate safeguards. Information is not sold to advertisers.
7. Retention
Unsuccessful or general enquiries will normally be retained only as long as needed to respond and manage reasonable follow-up. Contract, invoice, final report and professional records may be retained for longer where required by law, insurance or legitimate professional record-keeping needs. Engagement-specific retention will be stated in the client terms.
8. Your rights
Depending on the circumstances, you may have rights to access, correct, erase, restrict or object to the use of your information and to request portability. You may also complain about how your information has been handled.
9. Data protection complaints
Use the data protection complaints page or email the address above. Complaints will be acknowledged within 30 days and investigated appropriately.
10. Cookies and analytics
The supplied launch build does not use advertising cookies or analytics trackers. The hosting provider may use essential technical processes required to deliver and protect the site. Any future analytics installation should be preceded by a privacy and cookie review.
11. Changes to this notice
This notice may be updated when the operating model, law or website changes. The updated date will appear at the top of the page.